How Our Network Works

Who You Talk To

Customersmoke Tree Service does not have a crew in your yard. When you send a request, you are matched with an independent tree removal provider in our network. That provider is a separate local business. It is the one that visits, quotes and does the work.

What Happens After You Reach Out

The steps are simple.

• You describe the tree, where it stands and what worries you.
• Your request goes to a provider that serves your area.
• The provider contacts you to ask a few questions.
• If it makes sense, the provider visits and gives a written quote.

Photos help a lot. A shot of the whole tree and one of any damage lets the provider plan before arriving.

What to Ask a Provider

A good conversation saves trouble later. Here are questions worth asking:

• Can I see proof of liability insurance and workers' compensation?
• Is the quote in writing, and what does it include?
• Does the price cover cleanup, hauling and wood chips?
• Will the stump be ground, or left in place?
• How will you protect my roof, lawn, fence and septic or drain lines?
• What happens if the weather delays the job?

In older neighborhoods with tight lots, ask how the crew plans to get equipment in and move the wood out.

If the Tree Is Already Down

Stay calm. Keep everyone away from the tree, and stay far from any wire that is touching it or hanging nearby. Take photos if it is safe. Then ask the provider how they handle storm tree clearance and what they need from you.

You Are in Control

You are never pushed into a job. You can compare more than one quote, ask for details and walk away. The provider's price, schedule and terms are between you and them. Costs vary by tree size, access and risk, so always get the quote in writing. Quote before chainsaw.

Ready to Talk to a Provider?

Send a short request and let a local provider take it from there.

Request Help

If you prefer a conversation, Request a callback to check provider availability.